Real Results from Australian Real Estate Agencies

This Perth agency was losing leads every weekend and evening when their office was closed. Rental arrears were piling up because following up with tenants was time-consuming and often avoided. Their two admin staff spent 15+ hours per week just answering repetitive questions about properties.

We deployed ReelAI connected to PropertyMe. The inbound AI handles all enquiries 24/7, answers questions about available properties, schedules inspections, and logs maintenance requests. The outbound AI automatically calls tenants with overdue rent on day 7, 14, and 30, following escalating reminder scripts.

In the first 3 months, they captured 12 after-hours leads that converted to tenancies (avg $15k/year each = $180k revenue). Arrears collection improved dramatically - 94% of overdue rent collected within 30 days vs. 65% previously. Admin staff redeployed to higher-value tasks like tenant retention.

This Melbourne agency was losing deals to competitors who responded faster to online enquiries. Inspection no-shows were wasting 10+ agent hours per week. Weekend enquiries often went unanswered until Monday, by which time buyers had moved on.

Connected ReelAI with Rex Software for instant lead response. When someone enquires about a property via phone, SMS, or web form, the AI responds within 30 seconds with property details, available inspection times, and books them in. Automated reminder sequences (48hrs, 24hrs, 2hrs before) dramatically reduced no-shows.

Lead response time dropped from 2-4 hours to under 2 minutes. No-show rate fell from 35% to less than 5%. Agents estimate they've closed an additional 14 sales worth ~$30k commission each = $420k additional revenue in 6 months.

With 850 properties, this Sydney agency was receiving 600+ maintenance requests per month, many after hours. Property managers spent hours each week taking calls, logging requests in PropertyMe, calling contractors, and updating tenants. Emergency calls at 9pm were being missed entirely.

ReelAI now handles all inbound maintenance requests 24/7. Tenants call and describe the issue - the AI categorizes it (urgent/non-urgent), creates a work order in PropertyMe, automatically assigns the appropriate contractor from their database, and sends confirmation to the tenant. For emergencies, it immediately notifies the on-call PM.

100% of maintenance calls are now captured, even at 2am. Work orders are logged instantly vs. next business day. Contractors are dispatched 40% faster. Each property manager saves 25+ hours per week on maintenance admin, allowing them to manage more properties without additional staff.