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Last updated: 2 July 2026
By accessing or using the ReelAI website (www.reelai.com.au) or services, you agree to be bound by these Terms and Conditions ("Terms"). ReelAI is operated by WIT SOLUTIONS PTY LTD (ACN 634 805 324), a company registered in Australia ("ReelAI", "we", "our", or "us").
If you do not agree to these Terms, you must not access or use our website or services.
ReelAI provides AI automation solutions including but not limited to:
Specific service terms will be outlined in your service agreement or statement of work.
You agree not to:
When communicating with us via WhatsApp Business:
All content on the ReelAI website and services, including text, graphics, logos, software, and AI models, is the property of WIT SOLUTIONS PTY LTD or its licensors and is protected by Australian and international copyright, trademark, and other intellectual property laws.
You may not copy, modify, distribute, sell, or lease any part of our services or software without our prior written consent.
Your Data: You retain ownership of all data you provide to us. We will process your data in accordance with our Privacy Policy and applicable data protection laws.
Confidentiality: Both parties agree to keep confidential information disclosed during the business relationship confidential, except as required by law or with prior written consent.
While we strive for 99.9% uptime, we do not guarantee uninterrupted access to our services. We may:
Support hours and response times will be specified in your service agreement.
Service fees will be outlined in your service agreement or quotation. Unless otherwise agreed:
Our Warranty: We warrant that our services will be provided with due care and skill, consistent with industry standards.
Disclaimer: To the maximum extent permitted by law:
To the maximum extent permitted by law, our total liability for any claim arising from these Terms or our services shall not exceed the fees paid by you in the 12 months preceding the claim.
We are not liable for:
Nothing in these Terms limits liability for fraud, gross negligence, or rights under Australian Consumer Law.
You agree to indemnify and hold harmless ReelAI, its officers, directors, and employees from any claims, damages, or expenses arising from:
Service Term: Services continue until terminated by either party in accordance with the service agreement.
Termination Rights: We may terminate or suspend your access immediately if you:
Effect of Termination: Upon termination, you must cease using our services and pay any outstanding fees. We will return or delete your data as agreed in your service agreement.
Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms. By using our services, you consent to our privacy practices as described in the Privacy Policy.
Our services may integrate with or rely on third-party services (e.g., OpenAI, AWS, Meta WhatsApp). Your use of such services is subject to their respective terms and privacy policies. We are not responsible for third-party service availability, functionality, or data practices.
We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, internet outages, or government actions.
We reserve the right to modify these Terms at any time. We will provide notice of material changes via email or website notification. Continued use of our services after changes constitutes acceptance of the new Terms.
These Terms are governed by the laws of Western Australia, Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Western Australia.
Dispute Resolution: Before commencing legal proceedings, parties agree to attempt to resolve disputes through good faith negotiation. If unresolved within 30 days, either party may pursue mediation or arbitration.
Entire Agreement: These Terms, together with your service agreement and Privacy Policy, constitute the entire agreement between you and ReelAI.
Severability: If any provision is found invalid or unenforceable, the remaining provisions remain in effect.
Waiver: Failure to enforce any right or provision does not constitute a waiver of that right.
Assignment: You may not assign these Terms without our written consent. We may assign our rights and obligations with notice to you.
For questions about these Terms, please contact us through our website.
Business Name: WIT SOLUTIONS PTY LTD (trading as ReelAI)
ACN: 634 805 324
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law or any other applicable law that cannot be excluded, restricted, or modified by agreement.
Acknowledgment: By using ReelAI's website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.