Reel AI for property management
AI receptionist for property management that takes the tenant calls off your department.
Reel AI answers tenant, landlord and trade calls, triages maintenance against your own emergency rules, captures property and access details and routes what genuinely needs a property manager.
- Start from $99/month
- 7-day risk-free trial
- Set up in about 10 minutes
- Australian support
The real cost
A property manager loses the day to calls that were never really for them.
One portfolio, hundreds of tenancies, and a phone that rings for leaking taps, inspection dates, rent questions and trades standing at a locked door. Most of it is repeatable. Almost none of it can wait.
Phone · 7:45am
"The oven's stopped working — who's coming and when?"
Phone · Business hours
"I need to break my lease, what happens now?"
SMS · Sunday night
"No hot water at the property since this morning."
Phone · Business hours
"I'm the plumber for unit 4 — no one can let me in."
Relay it. Free it up.
What you hand over, and what you get back.
Relay the maintenance calls.
Give the portfolio your attention.
Relay the routine questions.
Keep the department off hold.
Relay the after-hours line.
Protect your property managers.
Proof
What property management teams say about Reel AI.
Jamie Graves
CEO / Builder · Graves Projects
★★★★★
No reception hire · Front-desk capacity for a solo operator
What Reel AI handles
Built around real estate conversations.
Maintenance triage
Emergency versus routine, judged by rules you write, not a generic script.
Property matched
Address, unit and tenancy confirmed before anything is logged.
Access and photos
Requests photos by SMS and captures access instructions for the trade.
Lease and inspection questions
Answered from your agency's own process and records.
Landlord calls handled
Owner identified and routed to their property manager with context.
Arrears conversations
Handled to the tone and policy your department sets.
The workflow
One property management enquiry, start to finish.
This is the actual sequence Reel AI runs for this kind of business — not a generic diagram.
- 01
Tenant calls
Answered in under two rings, any hour.
- 02
Tenancy identified
Property, unit and caller confirmed.
- 03
Issue classified
Maintenance, arrears, lease, inspection or access.
- 04
Urgency assessed
Against your emergency definitions.
- 05
Detail captured
Fault description, access, photos requested by SMS.
- 06
Escalated or logged
PM's mobile rings, or the job is queued with full context.
- 07
Records updated
Written into your PM software and summarised.
Real property management conversation
Hear Reel AI handle a tenant call.
Choose a conversation
01 — What the customer says
Caller asks Reel AI what it does
The receptionist explains itself — in the voice your callers get.
02 — What Reel AI understands
- Enquiry about Reel AI
- Business knowledge applied
- No booking intent
03 — What Reel AI does
- 01Question understood
- 02Answered from your business knowledge
- 03Caller offered next step
Commercial value
What could interruptions and missed opportunities already be costing you?
Potential opportunity represented
$5,196
per month
Reel AI starts from $99/month.
Real estate outcomes vary widely. A missed enquiry is not a lost commission — this is a conservative illustration of opportunity only.
Estimated for Property Management.
More capacity doesn't have to mean more headcount.
Start from
$99/month
Less than $25/week.
- 7-day risk-free trial
- Guided setup
- Get started in about 10 minutes
- Australian support
Full plan detail lives on the Pricing page.
Integrations
Keep the software you already use.
Start with Reel AI. When you're ready to connect deeper, our team can sit with you to understand how work moves through your business and assess what your existing software supports.
PropertyMe
Cloud property management for residential portfolios.
Integration possible — assessmentProperty Tree
MRI Property Tree management platform for agencies.
Integration possible — assessmentInspect Real Estate
Inspection booking and enquiry management for agencies.
Assessment requiredIntegration availability depends on the capabilities, API access and permissions supported by your existing software and the requirements of your workflow.
Proof
What businesses tell us.
Harrison Collier
Co-owner · Smarter Outdoors
★★★★★
Customers get a fast response while the team gets back time previously spent managing enquiries.
2+ days · Reception time freed up each week
Ben Casteldine
Director · Roller Shutters Perth
★★★★★
Sick-day cover · Without finding replacement reception staff
Alysia Pelc
Clinic Manager · My Recovery Club
★★★★★
10+ hrs / week · Saved managing social replies
Agents
The Agents that matter for property management.
Front Desk Agent
Available nowYour AI receptionist that answers, understands, books and routes.
- Inbound calls
- Qualification
- Bookings
- Call routing
Communications Agent
Available nowOne intelligent conversation across the channels your customers already use.
- SMS
- Web chat
Business Assistant
Available nowAsk your business questions and get answers from the same intelligence powering your agents.
- Business questions
- Conversation insight
- Knowledge lookup
- Team answers
Related
Related industries.
FAQ
Property Management questions.
How does Reel AI decide what is an after-hours emergency?+
You define it. Burst pipes, no power, gas, security or flooding typically escalate immediately; everything else is logged with full detail for the next business day.
Can it look up which property a tenant is calling about?+
It confirms the property with the caller and matches it against the tenancy information you connect, so nothing is logged against the wrong address.
Will it handle arrears calls?+
It can hold arrears conversations to the exact policy and tone your department sets, and route anything sensitive to a person.
Does it reduce the number of calls a PM takes?+
That is the point. Repeatable questions are answered, jobs are captured properly, and only the conversations that genuinely need a property manager reach one.
Relay the tenant calls. Give your property managers their day back.
See how Reel AI triages maintenance against your own rules before it ever reaches a PM.
Start from $99/month. 7 days risk-free.
Get started in about 10 minutes · Australian support