Security & Governance
Intelligence your business can trust.
Your business intelligence is only as valuable as the systems protecting it.
Reel AI
Protected intelligence
Cybersecurity leadership
Built by people who know how it gets broken into.
Reel AI's architecture, governance and defences are led by cybersecurity specialists — not added by them afterwards. Our Chief Technology Officer comes out of Australian cybersecurity, and security decisions are made while the platform is being designed rather than reviewed once it ships.
That matters more with AI than with ordinary software. An agent holds your business knowledge, talks to your customers and reaches into the systems you already run. Every one of those is a door, and every door is decided on deliberately.
Chief Technology Officer
01
Architecture
Access, infrastructure and integrations are designed with security first. Connections are scoped to the workflow you agree to — the systems reached, the data read and the actions taken are limited to that scope and nothing wider.
02
Governance
What each agent knows, what it is permitted to do and the point a human takes over are defined with your business and changeable at any time. Your agents work inside approved knowledge and defined workflows, never open-ended autonomy.
03
Defence
Encryption in transit and at rest, role-based permissions, audit logging and defined escalation pathways. Security questions reach our technical leadership directly, not a support tier.
From expertise to architecture
Security experience means more when it changes how you build.
01
Your business
- Customer data
- Business knowledge
- Integrations
02
Protected access
- Authentication
- Permissions
- Encryption
03
Reel AI Brain
- Business rules
- Approved knowledge
- Defined workflows
04
Controlled action
- Answer
- Book
- Update
- Communicate
05
Human oversight
- Escalate
- Review
- Intervene
Controlled intelligence. Not unconstrained autonomy.
Australian by design
Your recordings and data are stored in Australia.
Reel AI is built, hosted and supported in Australia. Not a reseller of an overseas platform with a local phone number.
Stored in Australian regions
Call recordings, transcripts, summaries and your business knowledge are stored on Australian cloud infrastructure, encrypted at rest.
Built and supported locally
Design, engineering and support all sit inside Australia. The people who built it are the people who answer.
Australian owned and operated
Reel AI is a Perth-based Australian company, and a trading name of Pillar Health Systems Pty Ltd (ABN 31 696 899 751).
Written for Australian obligations
Our approach is informed by Australian cybersecurity guidance, including the Essential Eight and the ACSC ISM.
Live call audio is carried by specialist voice and telephony providers, some of which operate outside Australia. That processing is transient and deleted promptly — your permanent records are stored here. Full detail is in our AI & Data Processing Policy.
Security principles
Built with recognised security principles in mind.
- SOC 2Aligned principles
- NISTFramework principles
- Essential EightAustralian guidance
- ACSCAustralian guidance
- HIPAAPrivacy aligned
- AHPRAWorkflow aware
Framework alignment describes the principles informing our architecture. It is not a statement of independent certification, audit or attestation unless explicitly stated.
Technical detail
Want to go deeper?
Where is Reel AI hosted?+
Reel AI stores customer data in Australia. Call recordings, transcripts, summaries and business knowledge are held on Australian cloud infrastructure, encrypted at rest. Live call audio is carried by specialist voice and telephony providers, some of which operate outside Australia; that processing is transient and deleted promptly, and is set out in full in our AI & Data Processing Policy. Reel AI is an Australian company based in Perth, Western Australia, and is a trading name of Pillar Health Systems Pty Ltd (ABN 31 696 899 751). Subprocessor detail for your specific deployment is available in writing on request.
How is customer data protected?+
Reel AI processes only the conversations, contact details and business knowledge required to answer, qualify, book, route and follow up on your behalf. Access is restricted to authorised personnel who need it to deliver or support the service, and how information is collected, used and disclosed is set out in our Privacy Policy.
How is data encrypted?+
Encryption in transit and at rest is part of the platform's design. The exact mechanisms and coverage per data store are being documented with engineering, and we will publish specifics here rather than make a blanket claim.
Who can access my business information?+
Access is tied to individual accounts and role-based permissions, so it can be granted, changed and revoked as roles change. The formal access review cadence is being documented with engineering before publication.
How does Reel AI connect to other systems?+
Integrations authenticate per connected system using that system's approved authentication method, and are scoped to the workflow you agree to during onboarding. You keep your existing software — Reel AI works inside it.
What permissions do integrations receive?+
Only the permissions the agreed workflow requires: the systems authenticated, the data read and the actions performed are limited to that scope. Implementation detail differs per platform and is confirmed during scoping.
Does Reel AI use my business data to train public AI models?+
Our position on model training and vendor terms is being documented and legally reviewed before publication. Until it is published here, ask us directly and we will answer in writing.
How does human escalation work?+
Each agent operates inside boundaries defined with your business. When a conversation is urgent, sensitive or outside those boundaries, it is routed to the right person with the context, summary and next step attached.
Can I control what Reel AI is allowed to do?+
Yes. Your business knowledge, tone, escalation rules, booking procedures and the actions each agent may take are configured with you during onboarding and can be changed at any time.
What security principles inform Reel AI's architecture?+
Our approach is informed by SOC 2, NIST, the Essential Eight, the ACSC ISM and ISO 27001 through our technical leadership's practical experience with them. Reel AI does not hold certification against these frameworks and does not imply otherwise.
Who oversees cybersecurity at Reel AI?+
Platform architecture, security and AI infrastructure are led by our Chief Technology Officer, whose background is in offensive and defensive cybersecurity. Security questions reach that person directly rather than a support tier.
What happens if a security incident occurs?+
Security questions and suspected incidents go directly to our technical leadership rather than a ticket queue. Our formal incident response and notification process is being documented before publication.
Security you can understand.
People you can actually talk to.
Talk directly with our team about security, privacy, integrations or how Reel AI would operate inside your business.