Reel AI + Fresha
Connect customer communication with the bookings behind it.
Salon and spa booking platform. Reel AI answers the conversations around it, captures the detail your team needs, and — where supported — passes it into Fresha.
Tell us the workflow. Our engineering team assesses what your software supports before anything is scoped.
Capabilities depend on your software and integration scope.
Workflows
What could Reel AI and Fresha automate?
Start with the workflow, then connect the technology. Below are the workflows we have confirmed a pathway for — anything not listed is assessed by our engineers before it is promised.
A new enquiry arrives
- 01Customer calls or messages
- 02Reel AI responds
- 03Service or booking request identified
- 04Required customer information captured
- 05Where supported, the detail continues into Fresha
- 06Booking / team workflow continues
An existing customer follows up
- 01Caller matched to an existing record where lookup is supported
- 02Reel AI confirms what the conversation relates to
- 03The detail is captured in a consistent format
- 04Escalated to your team when it needs a human
- 01
Customer calls or messages
- 02
Reel AI responds
- 03
Service or booking request identified
- 04
Required customer information captured
- 05
Relevant Fresha-supported workflow
- 06
Booking / team workflow continues
In practice
What could this look like?
Everyday moments in a beauty business. A connected workflow could allow each of these to continue inside Fresha.
Booking enquiry
Service identified → customer details captured → the booking workflow continues.
Appointment change
Request captured accurately → passed into the appropriate workflow.
Service question
Answered from your Reel AI Brain, in your salon's tone of voice.
What this is worth to a beauty business
- More booking enquiries answered
- Appointment questions handled without stopping a service
- Customer messages responded to quickly
- Service enquiries captured consistently
- Fewer front desk interruptions
- After-hours demand answered
How we connect it
Start with the workflow. Then connect the technology.
Tell us what you want to happen between Reel AI and Fresha. Our team works with you to understand the workflow first, then our engineers assess what Fresha supports and determine the most appropriate connection. Any additional engineering requirements are scoped before implementation.
Integration options available subject to technical assessment
Our team works with you to understand the workflow you want to connect. Our engineers then assess the APIs, permissions and connection options supported by Fresha.
Talk to Us About Your Workflow →What a connected workflow could allow
- Answer calls and messages in your business's tone of voice
- Identify the enquiry and capture the details your team needs
- Route the conversation to the right person
- Trigger a follow-up message
- Pass the captured detail into Fresha where the platform supports it
Integration requirements are scoped with our team based on your software and workflow.
What we confirm before building
- • Available actions depend on your Fresha plan and API access.
- • Permissions and account structure are reviewed with your team before scoping.
- • Integration options depend on your setup, available API access and required workflows — scoped with our team before anything is built.
Questions
Reel AI and Fresha — the honest answers.
Integration status, capability and cost, without the sales language.
Does Reel AI integrate with Fresha?+
Not as a fixed, pre-built connection. Integration options with Fresha are available subject to technical assessment — our engineers review the APIs, permissions and connection options available before anything is promised.
What can Reel AI do with Fresha?+
Reel AI can handle the customer conversation and capture the detail today. What can then flow into Fresha depends on the workflow you need and what the platform supports — which our engineers assess with you.
Do I need the integration to use Reel AI?+
No. Reel AI can begin handling customer communication without a deep software integration. You can start with your Reel AI Brain and agents, then work with our team to assess which software connections would create additional value.
Can you build a custom workflow with Fresha?+
Our team can work with you to understand the workflow you need. Our engineers then assess the APIs, permissions and capabilities available through Fresha to determine what is technically possible.
How much does a Fresha integration cost?+
It depends on the workflow and technical requirements. Where additional engineering is required, our team will scope the connection with you before implementation.
Integration availability and functionality depend on the APIs, permissions and capabilities supported by the third-party software and the requirements of your workflow.
Real outcomes
What owners say once Reel AI is running.
I finally switched off. “I was burnt out from always being available. Now I leave work knowing every enquiry is covered and nothing is waiting for me to rescue it.”
Ashley M. · Agency Principal · Real Estate
My weekends came back. “Saturday used to mean calls between inspections and family plans. Now the agency keeps moving without my phone running the day.”
Daniel R. · Agency Director · Real Estate
Holidays feel like holidays again. “For the first time in years, I went away without constantly checking what the office had missed. The business just kept moving.”
Priya N. · Licensee · Real Estate
What could we take off your team's plate?
Tell us which software you use and where the repetitive work happens. We'll help determine the best way to connect Reel AI into your workflow.