Relay Agent

Available now

Part of the Reel AI Agent platform.

AI handles what it should. People receive what matters.

Understands what needs to happen next and relays the enquiry, conversation or task to the right person, agent or workflow.

All agents

The problem

Enquiries land in the wrong inbox, complaints sit unseen and leads wait for someone to notice them.

Relay Agent

One Brain. Right person.
Every time.

Reel AI understands every enquiry and routes it to the right person or system instantly.

Understands intent. Knows who to route to. Gets it there instantly.

  • Understands intent

    It understands what the customer actually needs.

  • Smart routing

    Routed to the right person or system.

  • No missed leads

    Every enquiry gets to the right place.

  • Instant transfer

    Handover happens in real time.

  • Fully tracked

    Everything is logged and visible.

Capabilities

What this agent does.

Search category: intelligent routing / AI call and enquiry routing.

  • Incoming enquiry routed to the appropriate agent
  • Customer complaint escalated to a manager
  • New lead pushed into your sales workflow
  • Booking request sent into your booking workflow
  • Messages requiring a person handed to the correct team member
  • Full context attached to every handoff, so nothing is repeated

Workflow

How a conversation moves.

  1. 01

    Conversation understood

  2. 02

    Next step identified

  3. 03

    Destination chosen

  4. 04

    Context attached

  5. 05

    Relayed to person or workflow

Brain connection

It never works from its own assumptions.

Every answer, rule and escalation this agent applies comes from the same Reel AI Brain your other agents use. Teach it once, and the change appears everywhere.

  • Phone
  • SMS
  • Email
  • Web chat
  • Facebook
  • Instagram

Integrations

Keep your software. Add the intelligence.

Start with the workflow. This agent can act through the systems your business already runs where those systems support it — our engineering team assesses the available APIs and permissions before any connection is scoped.

ServiceM8SimproJobberTradifyAroFloFergusPropertyMeProperty TreeAgentboxRexReapitVaultREInspect Real EstateTimelyFreshaPhorestMindbodyGlofoxHapanaServiceTitanHousecall ProClinikoSploseCorePlusNookalHubSpotGoogle CalendarMicrosoft 365Go High LevelXeroZapierAll integrations →

FAQ

Common questions.

Is the Relay Agent available today?+

Yes — it is live with Reel AI customers and configured during onboarding by the Launch Assistant.

How does Reel AI relate to intelligent routing?+

The Relay Agent is the Reel AI agent people usually find when searching for intelligent routing / AI call and enquiry routing. Reel AI itself is the broader agentic business communication and operations platform — this agent is one specialised part of it.

Does it use the same business knowledge as our other agents?+

Yes. Every agent draws from one Reel AI Brain, so answers, rules and routing stay consistent across channels and agents.

Are integrations part of this agent?+

No. Connections are assessed separately. Tell us the workflow you want handled and our engineers assess what your existing software supports before anything is scoped.

Curious how this would run in your business?

One platform

Meet the other Reel AI Agents.

Front Desk Agent

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Your AI receptionist that answers, understands, books and routes.

Communications Agent

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One intelligent conversation across the channels your customers already use.

Business Assistant

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Ask your business questions and get answers from the same intelligence powering your agents.

Give your team their attention back.

See what Reel AI could relay for your business.

Explore all agents
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