Reel AI + ServiceTitan
Connect customer calls with the jobs and workflows behind them.
Field service management for larger home service operations. Reel AI answers the conversations around it, captures the detail your team needs, and — where supported — passes it into ServiceTitan.
Tell us the workflow. Our engineering team assesses what your software supports before anything is scoped.
Capabilities depend on your software and integration scope.
Workflows
What could Reel AI and ServiceTitan automate?
Start with the workflow, then connect the technology. Below are the workflows we have confirmed a pathway for — anything not listed is assessed by our engineers before it is promised.
A new enquiry arrives
- 01Customer calls
- 02Reel AI answers
- 03Job type identified
- 04Customer, location and job details captured
- 05Where supported, the detail continues into ServiceTitan
- 06Job / team workflow continues
An existing customer follows up
- 01Caller matched to an existing record where lookup is supported
- 02Reel AI confirms what the conversation relates to
- 03The detail is captured in a consistent format
- 04Escalated to your team when it needs a human
- 01
Customer calls
- 02
Reel AI answers
- 03
Job type identified
- 04
Customer, location and job details captured
- 05
Relevant ServiceTitan-supported workflow
- 06
Job / team workflow continues
In practice
What could this look like?
Everyday moments in a home services business. A connected workflow could allow each of these to continue inside ServiceTitan.
New service enquiry
Service type identified → customer and address captured → the job workflow continues.
Urgent callout
Priority identified → the right technician or coordinator notified.
After-hours enquiry
Handled immediately → details ready for scheduling.
What this is worth to a home services business
- More service enquiries captured
- Fewer missed calls in the field
- Enquiries qualified before scheduling
- Urgent callouts identified quickly
- Less interruption for technicians
- After-hours demand answered
How we connect it
Start with the workflow. Then connect the technology.
Tell us what you want to happen between Reel AI and ServiceTitan. Our team works with you to understand the workflow first, then our engineers assess what ServiceTitan supports and determine the most appropriate connection. Any additional engineering requirements are scoped before implementation.
Integration options available subject to technical assessment
Our team works with you to understand the workflow you want to connect. Our engineers then assess the APIs, permissions and connection options supported by ServiceTitan.
Talk to Us About Your Workflow →What a connected workflow could allow
- Answer calls and messages in your business's tone of voice
- Identify the enquiry and capture the details your team needs
- Route the conversation to the right person
- Trigger a follow-up message
- Pass the captured detail into ServiceTitan where the platform supports it
Integration requirements are scoped with our team based on your software and workflow.
What we confirm before building
- • Available actions depend on your ServiceTitan plan and API access.
- • Permissions and account structure are reviewed with your team before scoping.
- • Integration options depend on your setup, available API access and required workflows — scoped with our team before anything is built.
Questions
Reel AI and ServiceTitan — the honest answers.
Integration status, capability and cost, without the sales language.
Does Reel AI integrate with ServiceTitan?+
Not as a fixed, pre-built connection. Integration options with ServiceTitan are available subject to technical assessment — our engineers review the APIs, permissions and connection options available before anything is promised.
What can Reel AI do with ServiceTitan?+
Reel AI can handle the customer conversation and capture the detail today. What can then flow into ServiceTitan depends on the workflow you need and what the platform supports — which our engineers assess with you.
Do I need the integration to use Reel AI?+
No. Reel AI can begin handling customer communication without a deep software integration. You can start with your Reel AI Brain and agents, then work with our team to assess which software connections would create additional value.
Can you build a custom workflow with ServiceTitan?+
Our team can work with you to understand the workflow you need. Our engineers then assess the APIs, permissions and capabilities available through ServiceTitan to determine what is technically possible.
How much does a ServiceTitan integration cost?+
It depends on the workflow and technical requirements. Where additional engineering is required, our team will scope the connection with you before implementation.
Integration availability and functionality depend on the APIs, permissions and capabilities supported by the third-party software and the requirements of your workflow.
Where this fits
ServiceTitan businesses using Reel AI.
Follow the same intelligence through your industry and the agents that use this connection.
Real outcomes
What owners say once Reel AI is running.
I finally switched off. “I was burnt out from always being available. Now I leave work knowing every enquiry is covered and nothing is waiting for me to rescue it.”
Ashley M. · Agency Principal · Real Estate
My weekends came back. “Saturday used to mean calls between inspections and family plans. Now the agency keeps moving without my phone running the day.”
Daniel R. · Agency Director · Real Estate
Holidays feel like holidays again. “For the first time in years, I went away without constantly checking what the office had missed. The business just kept moving.”
Priya N. · Licensee · Real Estate
What could we take off your team's plate?
Tell us which software you use and where the repetitive work happens. We'll help determine the best way to connect Reel AI into your workflow.